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Dead Sense/Frustrated by Fitbit

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‎04-28-2022 10:32

‎04-28-2022 10:32

My Sense is out of warranty by a month and is stuck on the Fitbit logo screen.
Apparently there is no way to shut it down or fix it. Customer support's only solution is to offer a 30% discount. Are they kidding?! 
If anyone else is having this problem and has a solution, I'd be happy to try. 

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3 REPLIES 3

‎04-28-2022 10:38

‎04-28-2022 10:38

I suppose you have tried the obvious, pressing the left "button" for ten seconds?

Fitbit user since September 2019
Sense2 Sense, Charge3, Android, Windows
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‎04-28-2022 10:46

In response to LokeAa

‎04-28-2022 10:46

Hello. Yes, I have tried holding the button for 10 seconds multiple times. I also let it get down to 0% and then tried to charge it to see if it would solve the issue, but no luck. 

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‎04-28-2022 10:54

In response to Jenn.W.

‎04-28-2022 10:54

Can't promise it hellps, but even if the device turns itself off, it doesn't mean it is non communicative with your phone. Let the battery run opuut again, and this time do not charge it until the battery icon in the app says "o".

Fitbit user since September 2019
Sense2 Sense, Charge3, Android, Windows
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