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Defective of Design Sense Charger Cable - your formal response is long overdue

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‎07-09-2022 15:07

‎07-09-2022 15:07

I challenge the Fitbit Design Team to explain why the weak pins on the charging connector keep failing?

You must recognise that offering to replace the connectors under warranty DOES NOT constitute a solution to this issue. There are thousands of your customers dissatisfied with this situation, and it it is clearly damaging the reputation of your brand.

 

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60 REPLIES 60

‎05-01-2023 07:39

In response to Marley123

‎05-01-2023 07:39

I've gone through several charing cables as well. I have charging cables in three locations. My home, travel bag and my vacation home. All three have been replaced multiple times.

 

This is my third FitBit, all have had issues with charging cables. 

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