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Difficulties to set up Alexa on Sense

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‎11-02-2021 06:47 - last edited on ‎11-25-2021 16:18 by Fitbit Moderator

‎11-02-2021 06:47 - last edited on ‎11-25-2021 16:18 by Fitbit Moderator

I missed a character typing in the email address for Alexa setup on my Sense.  Setup keeps ignoring any changes I make and keeps reverting back to the incorrect address.  How can I correct this so I can finish setup?

 

Moderator edit: updated subject for clarity

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‎11-25-2021 16:17

‎11-25-2021 16:17

Welcome to the Fitbit Community, @Hurleyti.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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