Difficulties to set up the ECG app-Sense

[billyhcwu]

I bought my Sense 3 weeks ago and is constantly having a sync issue. Problem is after I completed a basic setup (skipping every optional except SPO2) the app and the device performed well only for a few days. Then a prompt appeared asking me to complete the setting up if ESG. There is no such app in the Gallery. No matter whether I ignored the prompt or proceed to attemp ESG set up, the sync function locked up.

The reason for me to go for a basic set up in the first place is that If I install Sense control, once I paired with Sense control, the app will refuse to sync with the device.

Any fix for the issues?  I have tried everything in the fourim including factory reset, clearing the cache and reintall the app, turnioff all other  bluetooth etc.

Moderator edit: added label

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @billyhcwu.

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for trying to get them resolved before contacting us.

If you don’t have the Fitbit ECG app installed on your Watch, please visit this article, open the menu "How do I add apps to my Fitbit device?" and follow the instructions.

You can find detailed instructions on how to use the ECG app in this article.

Have a nice day.