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Difficulties with heart-rate, sleep and ecg-Sense

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‎11-24-2021 07:50 - last edited on ‎12-07-2021 18:34 by Fitbit Moderator

‎11-24-2021 07:50 - last edited on ‎12-07-2021 18:34 by Fitbit Moderator

Looking at the time wile sitting, I often find my HR shows a high 90 or 102. 
putting my drug store pulse Oximiter I’m in a 59 to 73 range. and learned not to trust it while walking. 
I’ve been thru all the info Fitbit has for wearing as I never get the full sleep report and almost always the ecg is “inconclusive” 

should I just ignore the HR? Bad data is worse than no data 

The HR seemed ok the first 6-8 months it’s the last 2 that seem to be way off. 
just before latest  firmware so I can’t say it was that. 
I’m have to check the warranty 

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎12-07-2021 18:32

‎12-07-2021 18:32

Thank you for visiting the Fitbit Community, @friskymav.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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