Display on my Sense is dead on the right 1/4 of the screen

[sethington]

Anyone else experience this?  Received my Fitbit Sense in February 2022.  This morning, this is what I see.

Reboot doesnt fix.  Changing the face doesnt fix.  I am in discussion with support about a warranty replacement but let's see what happens there.  I think I may be done with this brand if they dont have a satisfactory response for me.  My Fitbit Versa also had several issues including overheating, draining the battery in just a few hours, and a similar display death.

Scott

[Guy_]

Hi @sethington - this sort of fault can be linked to water getting inside. If it gets hot while charging stop immediately. Even a factory reset might not fix it.

Note that later models do not have all the features found on this watch besides being more expensive if you don't get a replacement under warranty.

The discount offer you may get is to get you to buy a more expensive watch.

[sethington]

Hi @sethington - this sort of fault can be linked to water getting inside

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If this is what happened, that's another pointer that quality control is poor. I have not used this for swimming, showers, etc. Even though the product is advertised as being water proof for several depth of feet this still happened. 

Disappointing. 

Scott