Ditching my sense - no longer interested in paying to be a beta tester - HR issues

[BITFITBART]

I get that these forums are about confirmation bias, as they represent the small subset of users who are fired up enough about their issues to seek out a forum; nonetheless, I've read and seen enough to conclude that this product was rolled out too soon.

For me, the primary issue is the HR monitoring.  It's beyond awful.  I do metcon type workouts 4 days a week.  For the past several years, I've come to trust the Versa I've used - a typical metcon would raise my HR to ~130/140 avg.  I've verified its general accuracy manually.  Since I've switched to the Sense, the highest my HR has ever read as an avg during a workout is 109 - the HR for a brisk walk.  I've tried every variation of loose and tight fitment, upper and lower wrist, etc., soft resets, hard resets.  

Could the problem be the individual device, maybe, though I doubt if based on the fact that this problem has been clearly articulated by so many here.  But even if it were, I'm not interested in sending the product back for a replacement at the expense of 20 days of monitoring (7-10 days out, 7-10 days back).  

Perhaps the ECG and O2 and other small health monitoring things (temp, HR variability, etc) are what you're interested in, and which case, they all seem to work fine, so does the resting/sleeping HR monitoring, but those functions seem of marginal utility to me.

Maybe, as others have suggested, new firmware rolls out that fixes these issues, but it's insane to me to buy a new product at a premium price that doesn't achieve its most core function and then have to wait and hope for the vendor to provide the functionality you've already paid for - and have no idea if and when they actually will, because they don't even acknowledge it.  It's very, very hard to believe that this issue wasn't evident in pre-release beta testing. Incredibly disappointed in Fitbit.  

TLDR: Fitbit Sense is not ready for primetime if you're interested in it for HR logging/trending/monitoring during vigorous activity  Find another product.  

[BITFITBART]

Another thing I'd mention is that the primary reason I upgraded was integrated GPS - so I could run unencumbered.  However, two things in that regard: (1) music from my own library can no longer be stored on the device like on the Versa; music is available on the Sense only through use of premium, paid services.  That's absolutely obnoxious.  And (2) is that while I haven't used GPS because I don't run outside in the winter, the clear consensus here is that the distance calculation uses stride/steps  rather than global positioning and therefore is wildly inaccurate.  Again, both are senseless issues, the result of indifference to facts which must have been learned during pre-release testing.  

[westsidekilla1]

I don't think there was any pre-release testing. Lol. My wife and I have had so many issues with the Sense and continue to. It's a shame really. I like the looks of the watch but other than keeping the time right, not much else is right with it. And even the time won't update when you switch time zones. Smh

[Rich_Laue]

Most of the issues seem to have been installed during the last firmware release. 

As for a community help forum, you are correct. For most users without issues, they do not seem to have a need to post here.