help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

During setup, FitBit & iPhone BOTH asking for 4-digit code

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-31-2022 22:24

‎10-31-2022 22:24

I’ve been having black/dead screen problems w/my Sense. I deleted my Sense from my FitBit app (on my phone) and am trying to re-set it up but, both devices (my iPhone & my Sense) are asking me to enter a 4-digit code. I think the Sense should be displaying the code that I need to enter on my phone in order to complete the setup but I’m stuck as both are asking for the same info.

At least the Sense screen is ‘back’ up and working. Sort of. 

Best Answer
0 Votes
2 REPLIES 2

‎11-01-2022 04:21

‎11-01-2022 04:21

Hi, @Chica-Dee-Dee welcome to the community. You will need to factory reset your "Sense" before you can reconnect. From your clock screen on your "Sense",>settings>about Sense>factory reset. If you can sync first so as to avoid losing any data. You may find this video helpful.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer
0 Votes

‎11-02-2022 23:22

In response to Gr4ndp4

‎11-02-2022 23:22

Hi. Thank you for your suggestions! Unfortunately, my problem is that in attempting to (re)setup my Sense, it is displaying the same screen as my iPhone, asking for input of a 4-digit code. I believe my Sense should display the 4-digit code that I would need to enter in to my phone, in order to continue with the setup of my Sense.  Instead, both my phone and my Sense are asking for entry of a 4-digit code. I hope this makes Sense!😂🤣 Thanks again! 

Best Answer
0 Votes