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ECG app is not showing on phone

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‎10-20-2020 15:17 - last edited on ‎10-21-2020 19:01 by

‎10-20-2020 15:17 - last edited on ‎10-21-2020 19:01 by

Ecg app does not show up on phone for me to access it

 

 

Moderator edit: subject for clarity 

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4 REPLIES 4

‎10-21-2020 19:00

‎10-21-2020 19:00

Welcome to the Fitbit Community, @Jenn1711.

 

I appreciate your participation in the Forums and sharing your concern about the ECG app not showing on your phone. I am glad to assist you. Please note that the Fitbit ECG app is only available in select countries at this time. Additional countries will be added as regulatory clearance is obtained. See fitbit.com/ecg for additional details.

 

If your country is on the list, I recommend making sure your Fitbit app is up-to-date: How do I update the Fitbit app? Please check this help article for more information about the Fitbit ECG app: Where can I find the Fitbit ECG app?

 

Keep me posted on the outcome.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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0 Votes

‎11-15-2021 04:46

In response to LiliyaFitbit

‎11-15-2021 04:46

I'm having this problem, too! I can't seem to find the app in gallery and your support leads in circles. It's like reading palo alto documentation. Can you please be a bit more specific? 

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‎02-06-2022 12:10

In response to LiliyaFitbit

‎02-06-2022 12:10

I just updated to the Charge 5 because of the EKG capability but I can't get it to work.  The Charge 5 says "setup on phone" but it doesn't do anything. I have my phone nearby and open to the Fitbit app but the Charge 5 still keeps saying to setup on phone. I live in the USA so that is connected.  

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‎02-06-2022 12:12

‎02-06-2022 12:12

I updated to the Charge 5 because of the ekg app but it doesn't want to "setup"  On the Charge 5 keeps saying "setup on phone. My phone is nearby and open to the Fitbit App but nothing changes.

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