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ECG app seems ready but I'm not able to install it

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‎12-14-2020 21:55 - last edited on ‎12-15-2020 10:50 by Fitbit Moderator

‎12-14-2020 21:55 - last edited on ‎12-15-2020 10:50 by Fitbit Moderator

As stated in the title, the app is keen to get me started with the ECG applet, however it isn't available. 

 

Screenshot_20201215-155100_Fitbit.jpg

 

Moderator Edit: Clarified subject and updated label

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4 REPLIES 4

‎12-15-2020 10:48 - last edited on ‎02-10-2024 02:25 by Fitbit Moderator

‎12-15-2020 10:48 - last edited on ‎02-10-2024 02:25 by Fitbit Moderator

Hi @LoganGeorge. Welcome on board.

Thanks for the information and screenshot provided. Just to confirm, have you tried using the Set Up Now button or looking for the app in the Fitbit App Gallery? May I know your country of residence? Also, is the Fitbit app updated?

In the meantime, please log out from the Fitbit app, force quit the Fitbit app, reboot your phone, log back in and try installing the ECG app on your Sense one more time.

I look forward to your response.

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‎12-15-2020 15:41

In response to LizzyFitbit

‎12-15-2020 15:41

Hi Lizzy,

 

When selecting the Set Up Now button, it takes me to the Assessments and Reports tab, which shows only 2 options "Wellness Reports, Fitbit COVID-19 Study". I have just updated it and the Fitbit app is now version 3.36. It has removed the message for setting up the ECG app. I am situated in Australia, however i am currently utilising american Voice data to access Google Assistant, as this is currently the only way to do so. The ECG applet is not showing in the App Store.

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‎12-15-2020 19:08

In response to LoganGeorge

‎12-15-2020 19:08

I had the exact same "Set up now" message on Sunday, also in Australia and currently utilising American Voice data to access Google Assistant.

Restarted Sense and my phone and have not seen the message since.

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‎12-20-2020 10:40 - last edited on ‎02-10-2024 02:24 by Fitbit Moderator

In response to gregvp

‎12-20-2020 10:40 - last edited on ‎02-10-2024 02:24 by Fitbit Moderator

Hi @LoganGeorge and @gregvp. It's good to see you here again.

Thanks for getting back with the requested information. Just to confirm, by utilizing American Voice data do you refer to the language set for Google Assistant? Or is the location set on Google Assistant different from your current location? Let me explain that that ECG app isn't yet available for Australia. You might have received this prompt by mistake if some of your settings are set in the incorrect location. Please make sure the location is correct on the Fitbit app and on your phone, that way you'll be able to use any other feature once they're available in your country.

See you around.

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