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ECG won’t do anything

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‎12-12-2020 05:39 - last edited on ‎11-25-2024 10:46 by Fitbit Moderator

‎12-12-2020 05:39 - last edited on ‎11-25-2024 10:46 by Fitbit Moderator

I go to the discover tab, open assessment, go to start, and then it just cycles the Fitbit logo forever. It wont actually open anything. 

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‎12-12-2020 17:54 - edited ‎12-12-2020 17:56

‎12-12-2020 17:54 - edited ‎12-12-2020 17:56

Have you done an ECG readings yet, @Zuby2000?

Mine takes a while to open. 

Instead of tapping start, try tapping the Heart Rhythm tile then tap View Results. 

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‎12-13-2020 08:35

‎12-13-2020 08:35

@Zuby2000, after doing the ECG on the Sense, I open the app and ensure it is synced. Then I select Discover->Assessments & Reports->Heart Rhythm Assessment->View Results.  That allows me to view any/all of the ECG tests, and/or download them to share with my doctor.  Another way that I can access them is by selecting the Mailbox Icon in the upper right hand corner of the app, select Notifications, and then select the Heart Assessment PDF that I want to view.

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‎12-28-2020 09:39

‎12-28-2020 09:39

I’m having the same issue. There is no assessment for me to complete and the sense redirects me to the ap. So frustrating. Did you find a solution yet?

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