help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Elevation gain and floors are completely inaccurate - any Fitbit product team comments here?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-11-2021 10:17

‎09-11-2021 10:17

Elevation gain on hikes or floor counts is completely overstated and inaccurate.  I noticed it broke in one of the previous software updates.  I have noticed others having similar issues on similar devices.

 

Is this community only a way for customers to vent? or is there actual Fitbit product teams monitoring and able to provide answers?  These are expensive devices and we expect expensive devices to perform more accurately.   Further more, we are paying a premium services for metrics, expect metrics to be accurate.   Anyone?

Best Answer
22 REPLIES 22

‎09-13-2021 19:22

In response to Rich_Laue

‎09-13-2021 19:22

I don't mean to be rude, but I have no idea what your post means. A floor
is the same weight as a 2 sq inch piece of paper? My watch is on the
leeward side? What are you talking about?
And how does FB "simply display" the floor count? Where does it come
from? The device has to calculate it somehow.
I am more confused than ever.
Best Answer

‎09-13-2021 19:29 - edited ‎09-13-2021 19:30

In response to scottscannon

‎09-13-2021 19:29 - edited ‎09-13-2021 19:30

I'm not sure what you wanna say @Rich_Laue

 

EDIT: oops just saw a similar reply by @scottscannon so it seems we are in two with some problem of understanding

Best Answer
0 Votes

‎09-13-2021 20:07 - edited ‎09-13-2021 20:28

In response to Rich_Laue

‎09-13-2021 20:07 - edited ‎09-13-2021 20:28

@Rich_Laue,

 

I believe @scottscannon  and @Giampi71 hit the spot.

 

Besides, "No data is better than bad data".

 

Everyone who worked in scientific or technological fields knows that bad data is good as a first step towards getting good data.

If you just accept bad data as the final data, than probably you will end up with wrong conclusions and/or bad solutions. When dealing with health related parameters, this can be dangerous. Fortunately, most Sense users are usually knowledgeable enough to spot at least some of the errors, like Floors.

 

That's why I understand and accept that Fitbit still doesn't provide, e.g., instant SpO2 or HRV readings. I'm sure they have them. Why, then, don't they do as with Floors and just release them? I believe they know those would generally be bad data, which could lead users to dangerously wrong conclusions (sometimes, data can have much background noise and only averaging a lot of them - apparently several hours, in Sense's case - it is possible to extract good and useful information - this is basic digital signal processing).

Best Answer