help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Face of my Fitbit sense fell off, still working but cost me $450AUD

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-12-2022 03:05

‎08-12-2022 03:05

The face of my Fitbit Sense fell off just 2 days ago. I don't wear it in shower or the pool just to work. I bought it last year in February and it wasn't cheap, it cost me $469 AUD 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎08-12-2022 05:07

‎08-12-2022 05:07

Hi, @Tjjax13, welcome to the community, sad to hear of your experience. You should contact "Customer Support" using the phone or chat facility for a prompt response. Alternatively, you can reach them via the Fitbit app on your phone. Bear in mind Fitbit's warranty is for 1 year and excludes accidental damage unless you bought the FPP extension which provides 2 years and includes accidental damage. You would be well advised to check local legislation to see if you have additional protection.

I hope this helps.

Cheers 

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer
0 Votes

‎08-13-2022 01:13

In response to Gr4ndp4

‎08-13-2022 01:13

If warranty is over,  you could consider repairing it yourself. T7000 glue (black) or B7000 glue (transparent) is just a few bucks on Amazon for instance.

Best Answer
0 Votes