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Father's Day shipping offer not applied to Sense order

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‎06-19-2021 17:37 - last edited on ‎06-20-2021 15:45 by Fitbit Moderator

‎06-19-2021 17:37 - last edited on ‎06-20-2021 15:45 by Fitbit Moderator

Received an advertising email, then ordered through my fitbit account.   Looks like the 2 day shipping did not apply to this order through the app.  Very disappointed I won't be able to give the gift on Father's day.  (The original verification of my order stated a date within the promised two day period). 

 

Moderator Edit: Clarified subject

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‎06-20-2021 15:51 - last edited on ‎06-17-2024 07:51 by Fitbit Moderator

‎06-20-2021 15:51 - last edited on ‎06-17-2024 07:51 by Fitbit Moderator

Hi @Concensio. Welcome to the Community Forums.

Thanks for choosing the Sense as a special Father's day gift. I'm sorry the shipping offer wasn't applied to your order correctly. This isn't the experience that we want you to have and my best suggestion is to get in touch with our Support team so they can look into your order details and see if anything can be done. Please click here to get connected with them, and keep an open communication with them.

See you around.

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