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Feedback about Customer Service

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‎12-07-2021 17:28 - last edited on ‎12-08-2021 10:05 by Moderator Alum

‎12-07-2021 17:28 - last edited on ‎12-08-2021 10:05 by Moderator Alum

I had my Sense for less than 4 days and it died. Turned it off with 80% charge and it never came back on. Replacement is going to take 5-7 days. Should have been overnighted for the inconvenience. This is my 5th Fitbit and last. I had a similar issue with my Ionic seems like the can't get a smart watch to work. My choice on a to resolve it was (on a brand new product) was a 'complimentary replacement' or 50% of a different model. They don't seem to value their customers very much.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎12-07-2021 17:40

‎12-07-2021 17:40

Hi @Bee10  it seems all the shippers are stretched thin right now. I doubt overnight shipping would be overnight with the current state of the postal service and Fed Ex. 

Stepping in the U.S.A. since September 2013. Android 14

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‎12-08-2021 12:25

In response to Odyssey13

‎12-08-2021 12:25

Not my point. Fitbit sells a product and their customer service is severely lacking. .

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