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Find My Phone app isn't working

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‎02-07-2023 10:21 - last edited on ‎02-07-2023 11:41 by Fitbit Moderator

‎02-07-2023 10:21 - last edited on ‎02-07-2023 11:41 by Fitbit Moderator

My watch won't locate my phone

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎02-07-2023 11:44

‎02-07-2023 11:44

Hi there, @sadie1096. Welcome to the Community Forums. 

 

Please check the requirements that Find Phone app needs in order to work properly:

 

  • Your smartwatch must be connected (“paired”) to the phone you want to locate.
  • Your phone must have Bluetooth turned on and be within 30 feet (10m) of your Fitbit device.
  • The Fitbit app must be running in the background on your phone.
  • Your phone must be turned on

If this persists, please follow the steps in this link How do I troubleshoot apps on my Fitbit device?

 

Hope this helps. 

Maria | Community Moderator, Fitbit


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‎02-07-2023 12:27

‎02-07-2023 12:27

I can't get my Sense to sync. This is the second day. It says it has synced but it doesn't. I've tried everything but nothing has resolved the problem.

 

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‎02-07-2023 16:46

In response to MarreFitbit

‎02-07-2023 16:46

Everything is in order as suggested. I just tried syncing again and it said "sync completed" but it actually did nothing.and was never synced.

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