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Fitbit Freezes When I Try to Use Exercise

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‎02-06-2022 08:10

‎02-06-2022 08:10

I have been having issues with my Sense for several months. I use the Glance watch face to track my blood sugar as I am diabetic. The face is supposed to show heartrate and steps, but it does not. I first noticed the issue when attempting to use Exercise. My watch froze and then had a blank screen. I was able to do a hard reset and just dealt with not ever being able to use it and not having the expected features present on the watch face. I attempted to utilize exercise again today, selected walk, saw it attempt to connect to GPS, and went about my way. I received a text notification and looked at it. When I got home, I touched the watch face and now see the screen, "Are you sure? Starting Clocks will close out Exercise. No Yes. Neither button will work, and it will not turn off. 

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‎02-06-2022 08:19

‎02-06-2022 08:19

Welcome to the Fitbit community.

 

Have you tried removing the watch face (you need to select a different watch face first to be able to see remove option in the app) and reinstalling it? Also, make sure that all the permissions are granted for a watch face to work correctly. 

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