Fitbit Pay/Openbank with Fitbit Sense watch not working

[TimoBa]

Hi there, I'm trying to activate Fitbit Pay with my newly created Openbank account on my Fitbit Sense watch. I'm getting this error:
> Fehler

> Bei der Verifizierung deiner Kartendaten bei deinem Finanzinstitut ist ein Fehler aufgetreten.

> Überprüfe deine Eingaben und versuche es erneut.

I'm 100% sure that my Mastercard data are correct. Support from Openbank answered me that Fitbit Sense was not accepted on their side but they now have enabled Fitbit Sense support. But still I'm getting this error.

Does anyone is able to use Fitbit Pay on Fitbit Sense watch with Openbank?

Any idea what I should do?

Thanks for your help!

Timo

[sancho90]

Hello @TimoBa,

There is also a dedicated forum for Fitbit users from Germany:

https://community.fitbit.com/t5/Sense/bd-p/senseDE 

Does the OpenBank support told you whether you must wait several hours to have the changes done within their systems? 

Do you have also configured some 2-factor-authentification? By adding your card, you will be asked for an authentication within one of the last steps.

I personally use Revolut prepaid card connected with my Visa. This works perfectly.

[TimoBa · Accepted solution]

Solution was to restart phone and watch. After that it worked.

[sancho90]

Thanks for your feedback. Enjoy paying just with your Sense! 🙂