Fitbit Sense Shutting Off While Sleeping

[Ofullmore]

I've had my Fitbit Sense for about 2 weeks now. 

A few days ago I noticed that my Fitbit sense is turning off when I go to sleep. 

Is there any one else with with this issue and have you resolved it? If so, how?

[JohnnyRow]

Can you clarify what you mean by "off" and how do you know that it is off?  What do you do to get it back "on"?

[Ofullmore]

sorry.

I know it's off because the display does not activate when I look at it or do a short-press. So it looks like it just completely shuts down. And I am having to long press until I see the Fitbit symbol to turn it back on.

[JohnnyRow]

I was just checking because if it is in 'Sleep Mode', it won't come on with wrist turn either, though not sure if takes long press or just any button press.  Otherwise I'm no help.  I've never experienced that or read of it.  The only way I know to turn it off is through Settings > Shutdown, which I wouldn't think you would get to accidentally, but maybe.

Does it record your heart rate during the time it seems to be off?

You might try putting it in "Sleep Mode' manually when you go to bed and take off in the morning, just to see if that prevents it, in case you are accidentally activating buttons in your sleep to turn it off.  You can turn Sleep Mode on or off in Quick Settings by swiping right one screen from clock face.

[Ofullmore]

Thanks for your prompt response. 

I have never tried sleep mode. I always just wear the device to bed as normal, without doing anything extra to it and for the first week or so it was working fine.

I will give your tips a try and report back my findings.