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How to reach Sense / Versa 3 appeasement claim form

‎01-15-2026 13:11 - last edited on ‎01-15-2026 19:48 by Fitbit Moderator

‎01-15-2026 13:11 - last edited on ‎01-15-2026 19:48 by Fitbit Moderator

I have a Fitbit Sense that was affected by the battery firmware issue and am seeking the claim form that must be filled out to receive the $50 appeasement offered by Google.  

According to the official Sense and Versa 3 Battery Performance Program page, we have until January 21, 2026, to submit this form. However, clicking the link that is supposed to take you to that form only reloads the information page in an endless loop.  How can I reach the actual form?

 

Moderator edit: clarified subject.

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‎01-15-2026 19:46

‎01-15-2026 19:46

It's good to see you participating in the community @DSFit. 

Thank you for sharing the inquiry regarding your Sense. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

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