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Fitbit Sense can't sync with a Samsung Galaxy A20

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‎02-24-2021 11:48 - last edited on ‎02-26-2021 10:52 by Fitbit Moderator

‎02-24-2021 11:48 - last edited on ‎02-26-2021 10:52 by Fitbit Moderator

I just got the Fitbit Sense and I own a Samsung Galaxy A20 Smartphone with Android operating system and I cannot seem to sync them up together. Am I doing something wrong? Please help. Getting frustrated. Thank you.

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎02-24-2021 12:23

‎02-24-2021 12:23

Have you downloaded the Fitbit app? Do not try and connect using the phones Bluetooth connection, install the app and then let that find the Sense.  Make sure the Sense is charging all the time as well.

Best Answer

‎02-25-2021 22:00

‎02-25-2021 22:00

What Fitbit app version do you have

In the phone Fitbit App

Click on profile photo [top left]

Help & Support

App Version at the top

Author | ch, passion for improvement.

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