Fitbit Sense detects heart rate even when its not on my wrist

[crobbins]

Hi, 

Since getting my sense I have noticed it detects a heart rate even when I'm not wearing it, the only way to prevent this is to turn it upside down. I have tried putting it on multiple surfaces to test but it doesn't matter. This mess with numerous stats as in the morning it thinks I'm still sleep even when I've taken it off for my morning wash routines. 

My Versa 1 never did this. 

I have logged a ticket and support keep getting me to factor reset but that makes so difference, now they are saying to exchange my watch. To me, it appears more to be a software issue.

I don't want to send it back for the sake of it, does anyone else's do this or is it a hardware issue only with my Sense?

Photo
https://photos.app.goo.gl/BUY8nFcXSfpRDZcEA

Video's
https://youtu.be/7Thju_bFB7g

https://youtu.be/PvmwF-stINM

[Azizi]

Hi, 

Just got my sense today and im abit disappointed with HR function. Its keep blinking even im not using the watch.

[Rich_Laue]

Yes @Azizi we have noticed that it seems to be more sensitive to changes in light then previous trackers. Laying it flat seems to keep the leds from flashing. 

[crobbins]

Yeah, so it's not much point sending it back. I think they are just saying that for the sake of it.

I don't really want to create more e-waste than necessary or be without the watch.