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Fitbit Sense didn't track my sleep score

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‎08-12-2021 04:19 - last edited on ‎08-12-2021 07:44 by Fitbit Moderator

‎08-12-2021 04:19 - last edited on ‎08-12-2021 07:44 by Fitbit Moderator

For some reason I did not receive a sleep score, yet slept for over 5 hours. This is a first for me since owning a sense (11/3/2020).

 

No settings, updates, anything changed by me.

 

Anybody else have this happen last night or in the past? 


******UPDATE*******

SLEEP SCORE JUST CAME IN!

Strange it was not there. Always there first thing when wake up and sync app.  🤔

 

 

 

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Moderator edit: subject for clarity

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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2 REPLIES 2

‎08-12-2021 05:24

‎08-12-2021 05:24

It's not uncommon for the summary to be shown with no underlying data or the other way round.

 

May be delving in you would have found the score.

 

It seems that the summaries and the data aren't updated together in many of the tiles. Quite misleading and baffling how it is presented asynchronously for a single reading.

Author | ch, passion for improvement.

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‎08-12-2021 07:48 - last edited on ‎07-14-2024 11:11 by Fitbit Moderator

In response to Guy_

‎08-12-2021 07:48 - last edited on ‎07-14-2024 11:11 by Fitbit Moderator

Hello @Clove6060. Welcome to the community forums. @Guy_ Nice to see you around and thanks for your input. 

@Clove6060 I'm sorry for the experience you had and thank you for the information and screenshots. At this time, it's great to hear that your sleep score appeared in the Fitbit app. Note that it may take a few minutes for your sleep score to appear after syncing.

For more information, I recommend visiting this help article: What's sleep score in the Fitbit app?

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
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