Fitbit Sense died after less than 1.5 years

[meganmunderhill]

After spending over $300 on the Fitbit Sense less than a year and a half ago, my tracker completely died, and the best Fitbit could do was offer me 35% off a new device. When I tried to reach support to discuss this meager offer, I was told they would transfer me to a supervisor and then I got disconnected. I am utterly unimpressed with Fitbit’s customer service on this issue. Unless they offer me a better solution I will be taking my business elsewhere.

[Guy_]

Hi all - one of the the most common causes of watches playing dead is a faulty charge cable or improper cleaning causing an otherwise good watch to not charge. Of course other faults such as water ingression are possible causes.

If you still have the old watch try with a new charge cable. See things to check. How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

[raymo3787]

I agree. I knew I should have made a larger investment in apple/iwatch. 

all the apps, ecg, the scan app, everything just crashes after loading. I synced with the app, and still nothing. Restarted the phone etc. 

[Guy_]

Hi @raymo3787 - if your watch is syncing but having difficulties it sounds as though it only needs a factory reset and probably best you chat via the Fitbit App, click profile photo, Help & support, Contact Customer support, for help for that.

[JackinNC]

Same here.  After 7 years using Fitbit, I'm done with their customer service and their devices.  My Sense went from a 60% charge to 0% faster than any device should be able to discharge. It's not the chatmrger because I bought a 3-pack of them afrmtwr learning about the prong issue.  Goodbye fitbit, hello Garmin. 

[OldFogey]

My first Sense lasted less than a year. It’s battery would fully discharge in a few hours. Fitbit sent me a replacement. This one also lasted less than a year. It was bricked after I went into the sea for a few minutes.

I wouldn’t buy another.

[nimraj]

Thanks is exactly what happened to me too. Just over the 12 month mark, the fitbit Sense started acting up, I cleaned all the points, plugged it in and only got the red 0% symbol, did factory reset and now it sits on the fitbit logo!!

When I spoke to the customer service, and told them what all I did, all I got was a quick reply saying that the max they can do is 35% off on a new one. I have been a long time customer but that is about to change.

[JGDtexas]

Exercise outdoors and do a lot of sweating, gotten three replacements under warranty. Just lost third after 5 months. Fragile watch! 

 

[IdaBDS]

Same thing happened to my sense. I were swimming, came up, went from 33% to 0% in no time. A red battery came up, and it turned black. Its been black ever since then. Tried to recharge, but nothing happened. I live in Norway, and have two years warranty. Will try to get a new.

[TMichaels]

Same thing happened to me. Disgusting. Looking to switch watch company’s. They don’t give a crap. Money doesn’t grow on trees in this world 

[stepman]

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@meganmunderhill wrote:

After spending over $300 on the Fitbit Sense less than a year and a half ago, my tracker completely died, and the best Fitbit could do was offer me 35% off a new device. When I tried to reach support to discuss this meager offer, I was told they would transfer me to a supervisor and then I got disconnected. I am utterly unimpressed with Fitbit’s customer service on this issue. Unless they offer me a better solution I will be taking my business elsewhere.

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Same here. Just died last week. Had the Sense for 15 months. Never got it wet hoping it would last longer than my Versa. Customer service gave me 35 percent off my next purchase. Been with Fitbit for over 13 years (6 watches later); giving them one more chance and then I'm going elsewhere. 

[SMerc22]

This happened to mine yesterday. Went swimming with it as I had done before. Later in the evening it was stuck on the Fitbit logo. Tried resetting with no luck. I placed it to charge thinking it was dead. It would go to the clock screen then freeze then go back to the frozen logo. It then went to a black screen placed it on charged and pressed the button 0% battery image. I contacted customer service via the chat and was mid conversation when my messages would no longer go through in the chat. Poor customer service. 

[stepman]

After reading other posts regarding the same scenario, I'm hoping that this is just a faulty charger. I'll give it a try 😕

[Evansmom]

I have had at least 3 Fitbit devices in the past. Most recently I got a Sense in Christmas 2021 (because my Versa quit working properly). Just a few days ago out of the blue my Sense stopped recording heartrate and therefore sleep as well. After talking with customer support I was guided through a factory reset which did not help and then I got an email with the 35% discount on a new device from Fitbit.com. Seeing as I am in Canada that really sucks!