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Fitbit Sense heart rate sensor is not working

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‎09-23-2021 05:21 - last edited on ‎09-23-2021 09:38 by Moderator Alum

‎09-23-2021 05:21 - last edited on ‎09-23-2021 09:38 by Moderator Alum

Hi, today I got an issue on my Fitbit Sense. After I charged the battery, suddenly the heart rate sensor stops illuminates. The heart rate went missing. I tried to find a support, and they suggested me to restart my watch, which is still the same. 2nd time I tried to contact the support team, they suggested to do factory reset, which is also didnt fix the issue. It is very frustrating to know that I just got my Fitbit sense less than 6 months....
Anybody can help to have any troubleshooting method? 

 

 


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‎09-23-2021 09:37 - last edited on ‎02-28-2025 13:41 by Fitbit Moderator

‎09-23-2021 09:37 - last edited on ‎02-28-2025 13:41 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Lemington.  

Thank you for all the details that you've provided regarding the problem that you've been experiencing with your Sense watch. 

I've sent your information to the Customer Support team for further assistance with this, but was indeed informed that you already have a case created or that you already got in touch with them. In this case, since you already tried a few troubleshooting steps to try to resolve this inconvenience, I recommend that you continue the communication with them so they can provide you with further instructions. 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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