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Fitbit Sense not charging

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‎08-28-2021 12:09 - last edited on ‎08-29-2021 12:17 by Fitbit Moderator

‎08-28-2021 12:09 - last edited on ‎08-29-2021 12:17 by Fitbit Moderator

hi having issue with my watch or charger its just not charging i have tried different usb ports also tried on my pc when plugging it in on my pc my pc makes a sounds so its detecting that its in the usb port but just wont charge any ideas what it could be or a quick fix i have tried cleaning the cable and the watch but no joy many thanks

 

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎08-28-2021 12:38

‎08-28-2021 12:38

Hi, @jon16923 , welcome to the community, try restarting your Sense. Clean the back of your sense again with warm soapy water and use cotton buds to make sure the "pits" in the back of the device are completely clean. Check-out Why isn't my Fitbit device's battery charging?  for further advice & guidance. If all else fails talk to "Customer Support" here

I hope this helps.

Cheers 

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

View best answer in original post

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5 REPLIES 5

‎08-28-2021 12:38

‎08-28-2021 12:38

Hi, @jon16923 , welcome to the community, try restarting your Sense. Clean the back of your sense again with warm soapy water and use cotton buds to make sure the "pits" in the back of the device are completely clean. Check-out Why isn't my Fitbit device's battery charging?  for further advice & guidance. If all else fails talk to "Customer Support" here

I hope this helps.

Cheers 

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer

‎10-02-2021 20:06

‎10-02-2021 20:06

I'm having the same issue with my sense too I've tried everything too I've only had mine since Aug 2021 not long now this are u kidding me I started with a versa lite I never had a problem I should have stayed with the versa lite literally only 2 months 

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0 Votes

‎10-02-2021 20:06

In response to Gr4ndp4

‎10-02-2021 20:06

Did that didn't work 

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0 Votes

‎10-02-2021 22:38

In response to Catburn7

‎10-02-2021 22:38

Hi, @Catburn7 , welcome. As suggested earlier clean the pits in the back of your "Sense", and check your charging port is "live". Have a close look at the 4 little pins in the magnetic charge cable fitting, they are spring-loaded and should move slightly. If you are unable to make progress talk to "Customer Support".

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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0 Votes

‎12-07-2021 07:07

‎12-07-2021 07:07

I had this problem as well. The first issue was that I forgot to take the plastic off the back. But after removing it, it still would not charge. After messing with it all day, I took a closer look at the back and finally noticed that a very tiny, round piece of plastic was covering one of the holes. 

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