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Fitbit Sense only works on charger

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‎09-16-2021 17:43 - last edited on ‎09-16-2021 18:52 by Fitbit Moderator

‎09-16-2021 17:43 - last edited on ‎09-16-2021 18:52 by Fitbit Moderator

My sense just started acting up the other day. I put it on charge like I always do and for some reason the Sense turns off when the charger is removed and won't power up unless charger is attached. Any suggestions?

 

 

Moderator edit: format. 

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‎09-16-2021 17:44

‎09-16-2021 17:44

Also it's running the latest update.

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‎09-16-2021 18:58 - last edited on ‎10-26-2023 16:11 by Fitbit Moderator

In response to Ninjazxd1983

‎09-16-2021 18:58 - last edited on ‎10-26-2023 16:11 by Fitbit Moderator

Welcome to the Fitbit Community, @Ninjazxd1983. Thank you for letting us know that your Sense only works on charger and that it's running the latest update. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.

Andrea | Community Moderator, Fitbitp>

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