Fitbit Sense return time

[Dorik]

Is anyone else getting the runaround from Fitbit? My Fitbit Sense quit working after having it for three weeks. Per instructions, I returned it and now for weeks have been told that it is in transit and will not be replaced until they receive it. I'm very disappointed in Fitbit service. Can anyone tell me what to do now? 

Moderator edit: updated subject for clarity. 

[eezeepee]

Do you have a tracking number to determine they received it?

[AndreaFitbit]

Thanks for getting back to us and for your feedback regarding your Sense return time @Dorik. 

I understand you've invested in the Fitbit Family; however, we as any other company have policies to follow through.  While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our procedures. Please keep in touch with our team to be informed about your replacement arrival. 

Thanks for your comment @eezeepee.

Keep on visiting the forums.