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Fitbit Sense stuck on White Fitbit logo

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‎09-29-2020 11:14

‎09-29-2020 11:14

Received my new Sense today, and happily placed it on the charger.

I waited for it to be fully charged before going through the set up.

After I finish the set up through the Android Fitbit App, the Sense is stuck on the white Fitbit logo.

 

I've tried restarting the device, uninstalling  and reinstalling the app, removing the device and then adding it again. 

 

I'm at a loss as to what to do next. 

Best Answer
20 REPLIES 20

‎11-05-2020 07:38

In response to TomG01

‎11-05-2020 07:38

5 weeks and still don't have a working device, nor have I been contacted by fitbit support since the initial email.

 

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