Fitbit Sense won't charge as one of the 4 pins has recessed

[Jamescryan34]

I bought Fitbit Sense on 13th August 2021. It now won't charge as one of the 4 pins on the charging cable has recessed so it is not connecting.  How do I get a new connector to charge my Fitbit Sense? (I don't use Twitter, nor intend to do so, and when I tried to initiate a support contact it seems like Twitter is the only option). I can't submit a claim for a broken band as that is not my issue.

[Guy_]

Hi, seems you have found the cable problem that seems quite common.

Probably best to contact Fitbit Support directly. They should send you a replacement charger under warranty.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Also consider buying a replacement cable should the next one go faulty too. Only a few dollars.

[Jamescryan34]

appreciate your quick reply ..... how do I contact Fitbit Support without a twitter account?

[lablover55]

You can chat with online without twitless or call...