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Fitbit (app and website) log me out when on my home wifi and won't let me log in unless off WiFi

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Both app and website will not recognize my email and will not let me hit "forgot password, resend," I've tried deleting and reinstalling the app and restarting my phone. If I turn off my wifi, it will let me login, but then kick me out again about 30 minutes after turning wifi back on. I called support yesterday and the man I spoke to said their server was down and to try again in a few hours. It's been over a day now of having to log in every few hours. I think he lied because he didn't understand my problem haha.

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