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Fitbit app won't open on my phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-20-2022 02:12 - last edited on ‎07-21-2022 18:02 by Fitbit Moderator

‎07-20-2022 02:12 - last edited on ‎07-21-2022 18:02 by Fitbit Moderator

fitbit app won't open, flashes white and then closes, have tired all the usual things several times, turn Bluetooth off /on, restart phone, restart watch, uninstall / reinstall app any ideas

Peter

 

Moderator Edit: Clarified subject

Best Answer
6 REPLIES 6

‎07-20-2022 03:56

‎07-20-2022 03:56

HI @peterCWA - have you tried with Wifi turned off?

If that works [or even if it doesn't] have a look at the options in No internet connection they may have a bearing.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎07-20-2022 04:12

‎07-20-2022 04:12

Hi, @peterCWA welcome. Please advise the make & model mobile phone you are using. Note the Fitbit app now requires Android 10 or iOS 14 or higher Fitbit Supported Devices explains. 

Please post here again with any further information.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer

‎07-20-2022 04:23

In response to Guy_

‎07-20-2022 04:23

Hi have tried that still not opening

Cheers

Peter
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0 Votes

‎07-21-2022 18:14

In response to peterCWA

‎07-21-2022 18:14

Hi there, @peterCWA. @Guy_ and @Gr4ndp4 Thanks for your insights and help.

 

@peterCWA Thanks for the steps tried on your own. I'm sorry you're having this experience and just to confirm, may I know the model of your phone? Do you recall if this started happening after updating the Fitbit app? Please provide with these details as this will help me to further investigate on my end.

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0 Votes

‎07-22-2022 16:25

In response to LizzyFitbit

‎07-22-2022 16:25

after 2 days of not working all of a sudden it worked this morning

Best Answer

‎07-24-2022 17:24

In response to peterCWA

‎07-24-2022 17:24

Hi there, @peterCWA.

 

That's great news! I'm glad the Fitbit app is working well and thanks for keeping me posted. By the way, let me invite you to visit our Health & Wellness board where you can share your stories, meet more people and start your own topics. Happy stepping! 😎

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0 Votes