help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-09-2023 13:36

‎01-09-2023 13:36

Hello has anyone had multiple issues with sense not charging so I sent it to be replaced and now the time won’t change 

Best Answer
0 Votes
1 REPLY 1

‎01-09-2023 19:12 - last edited on ‎09-06-2024 16:56 by Fitbit Moderator

‎01-09-2023 19:12 - last edited on ‎09-06-2024 16:56 by Fitbit Moderator

Hi @Brizzy992 - the not charging issue is generally a fault with the charge cable or watch cleaning.

If you setup your replacement watch and have a syncing problem, which sets the time right, logout of the Fitbit App, remove all sense Bluetooth entries from the phone.

Restart the phone and watch and login again

It should setup new entries if you wait for the pair and link prompts.

Author | ch, passion for improvement.

Best Answer
0 Votes