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Fitbit pay triggered after turning off alarm on Sense

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‎06-13-2021 08:08 - last edited on ‎07-13-2021 14:45 by Fitbit Moderator

‎06-13-2021 08:08 - last edited on ‎07-13-2021 14:45 by Fitbit Moderator

Recently my ionic gave up on me so I now  have a sense. I have one issue. Everytime I turn off an alarm fitbit pay is triggered. Seems a bug?

 

Moderator Edit: Clarified subject

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‎07-13-2021 14:43

‎07-13-2021 14:43

Hi @sleedoh. It's good to see you again.

 

Thanks for letting me know that you got the Sense. As you may know, you can either press the button or tap the icons on your Sense to dismiss or snooze an alarm. However, if you hold the button for too long, it's expected to have a shortcut to your selected app such as the Fitbit Pay opened. While it's not possible to lock the left button shortcuts, you can change the apps that you want to trigger when using the button. You can find more information and instructions about this here.

 

Hope this helps.

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Best Answer
1 REPLY 1

‎07-13-2021 14:43

‎07-13-2021 14:43

Hi @sleedoh. It's good to see you again.

 

Thanks for letting me know that you got the Sense. As you may know, you can either press the button or tap the icons on your Sense to dismiss or snooze an alarm. However, if you hold the button for too long, it's expected to have a shortcut to your selected app such as the Fitbit Pay opened. While it's not possible to lock the left button shortcuts, you can change the apps that you want to trigger when using the button. You can find more information and instructions about this here.

 

Hope this helps.

Best Answer