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Fitbit sense brand new display is cracked and worked fine for 2 weeks but now it is all black

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‎01-29-2022 07:22

‎01-29-2022 07:22

Hi.. I am a new Fitbit sense.. Moved from Ionic to Versa lite to Versa 2 to now Sense. 

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‎01-29-2022 07:25

‎01-29-2022 07:25

Sorry posted before describing the problem. The first day after changing the strap to large, it fell down and display cracked. I used it as is with a screen protector after that. Now after charging it is totally black and tried pressing the power button till Fitbit logo comes but it didn't come. I am disappointed. 

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‎01-29-2022 07:49

In response to NavinKumar

‎01-29-2022 07:49

Welcome to the Fitbit community.

 

I would be disappointed too if I dropped and cracked my Sense. Have you tried contacting customer support?

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