help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit sense clocks not logging steps but my Fitbit app is.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-10-2022 02:22

‎08-10-2022 02:22

This morning my clock face disappeared from my Sense! When I went onto the app it showed an update available. I updated and went for a walk. The Sense now shows my steps on the Today icon but no steps showing on the clock face. I’ve tried switching my iPhone off, switching the Sense off, redoing the Bluetooth connection. Finally managed to get the steps on the clock and app to match but as I’m pottering about the steps don’t seem to be increasing. 
is this something to do with the update? 
is there something wrong with my Sense? 
Grrrr!

Best Answer
0 Votes
2 REPLIES 2

‎08-10-2022 02:55

‎08-10-2022 02:55

Hi, @lightwoodhr welcome to the community, you do not mention which clock face you are using. Try changing to another one, especially if your current clock face is not "Fitbit" designed. 

Let us know how you get on.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer
0 Votes

‎08-10-2022 04:47

In response to Gr4ndp4

‎08-10-2022 04:47

Hi
Thanks for replying.
The clock face was Akira which is a Fitbit clock. I tried several others with no success. Thankfully I've managed to get it working again after a lot of messing around. As with all these things they’re great when they work but very frustrating when they don’t 🙄

Sent from my iPad
Best Answer
0 Votes