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Fitbit sense constantly freezing and restarting and disconnected from phone all the time.

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‎11-20-2020 10:18

‎11-20-2020 10:18

Hi, am having massive trouble with my sense that is less than 2 weeks old! The watch constantly freezes and or restarts and is constantly disconnecting from my phone causing me to go through the set up again each time? I have tried the reset but still the same issues! Thanks in advance 

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‎11-20-2020 17:21

‎11-20-2020 17:21

Hi @Deanoallison81,

 

That's definitely not how your Sense should be acting.  Have you considered contacting Support and asking for a Battery Test?  Their link should be at the bottom of the page.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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