Fitbit sense has a big red x on screen and app can't connect to Fitbit.com

[Cranemom]

My watch would not sync the correct time so I tried resetting it and somehow it ended up with a big red x on the screen that says data not cleared sync and try again. The problem is, I also tried to restart the whole app on my phone which is a OnePlus 8 pro and every time I do the username and password it asks to send a code. When I get the code and put it in I always get the message: fitbit.com is unavailable please try again later. I have tried it over and over from two different phones and nothing is working. Meanwhile, my watch still is stuck with the Red x and useless.

[Guy_]

Hi @Cranemom - the following might help

In the phones Bluetooth forget or unpair the device entries

In the phone Fitbit App

Click on profile photo [top left]

Device photo [middle left]

Click on remove icon [top right]

Restart the watch

Click + Set up a device

Follow the installation instructions

[Julia_G]

Hi, @Cranemom , it sounds like you tried a “factory reset”.  Generally speaking this is not a great idea except under instruction from Customer Support, because the reset can fail (hence the red x!). Usually a simple restart will solve most problems without the more drastic factory reset.  Hopefully your Fitbit will recover with a hard restart - as you cannot access the screen you will need to do it via the haptic “button”: 

For a hard restart, press and hold the button for a good 10 secs and then release.  Even if the red x remains after restart you can still try to set it up, once you can access the Fitbit app.

it seems a few folks are getting the Fitbit unavailable message at the moment.  It sounds like this may be a temporary glitch in their system and usually will reset itself in a few hours.  I recommend in the meantime, while you are waiting for the app to be fully available, giving your Sense a really good charge, because once it is being re-attached to your account it will need to do a full new install which will take quite some time and use significant battery.

I hope this helps.  Let us know how it goes, and welcome to the forums!

[Cranemom]

Thank you so much for replying back to my post. I have tried the Bluetooth suggestion which did not seem to do anything, I went as far as deleting the app and my device entirely, but my second issue now is trying to get the app back on my device. I can't even get into the app because after the sign in, it keeps telling me: fitbit.com is unavailable please try again later. I have messaged fitbit, but haven't heard anything yet. Meanwhile, my watch still has the Red x and can't even be used.

[Cranemom]

Thanks again for your help Julia_G I just left everything alone for 24 hours, and by the time I tried again everything worked really smoothly. My watch is fixed and finally syncing the correct time!