Fitbit sense not syncing

[Prahha]

Trying to sync my fitbit app from past 2 days but to no avail. Even linked my Google account to it and followed all the steps. Still facing the issue

Please help asap.

[Guy_]

Hi @Prahha - this process may help.

Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Make sure there are no other devices running the Fitbit App switched on.

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Login and wait for any pair, link or Fixit prompts and sync.

If that is still unsuccessful remove both Bluetooth entries from the phone and repeat the process.

If it doesn't give you Bluetooth prompts, in the Fitbit App click profile photo and "+ Set up a Device" and replace.

[tarrzcoop]

Those instructions did not work for me when I first had trouble syncing. Then I restarted a few times.  That worked. Next time it didn’t so I had to do a factory reset. That worked for awhile. Then the next time I got the watch stuck on the Fitbit logo and it hasn’t worked since. 

[Guy_]

Hi @tarrzcoop - being stuck on logo means the watch may have crashed permanently but have you tried a factory reset with the button?

May be holding the button for 30 seconds can sometimes, in other cases, do something.

[tarrzcoop]

I was able to do that maybe four times but then it aborted setup with my phone and stuck on the logo. It would not reset or factory reset. I tried for two days. Then I let it die and now it won’t charge or do anything. Just a black screen