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Fitbit sense order had not arrived and returned to shipper

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‎10-21-2022 22:23

‎10-21-2022 22:23

Dear sir or madam,

 

May I ask why was my item (FITBIT SENSE) returned to shipper?

 

I called DHL and DHL explained that the item is still in HONGKONG and Had not arrived in my address.

 

What should I do now? 

 

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‎10-22-2022 07:20

‎10-22-2022 07:20

Hi @JPUMCJM  these are the community forums and you need customer support.

 

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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