Fitbit sense sensors are not working

[Barry1223]

Purchased the sense about 1.5 years ago.Now it is not showing sleep, and other statistics. I have cleaned the sensors multiple times, changed wrist positions made the sensors more sensitive to no avail. The customer support is not working .Now that google is in charged ???????.........

[JohnnyRow]

"not showing sleep, and other statistics."  other statistics is a bit vague - steps, heart rate, calories burned?

[Talahthas]

Welcome back to the Fitbit community, @Barry1223!

As this might be because of issues syncing you Sense with your Fitbit app, I'd suggest having a closer look here for possible troubleshooting:

Why won't my Fitbit device sync? 

Also please check if there's an update available for your Fitbit app or your Fitbit device.

[Barry1223]

The watch does sync with the app.

Thank you

[Barry1223]

The sense fitbitvis not working appropriately. The sleep scores are not
registering along with SP02. READINESS AND OTHER SEEM TO BE WORKING WHEN IT
FEELS LIKE.

Isn't there a contact number from someone from Fit bit I can call for
further assistance.

It seems odd that Fitbit is now controlled by Goggle yet where does a
customer go with issues as the forum does not have a adequate response.

[JohnnyRow]

help.fitbit.com  scroll to the bottom to "let's talk"  phone only certain hours