Fitbit sense stuck on fitbit logo screen

[VickyV.]

I have restarted and put back on charge but still stuck - how can I fix this?

[Guy_]

Did you by any chance do a factory reset - in which case you need to set up your watch again in the Fitbit App in order to be able to use it.

[VickyV.]

I can't connect to the app. 

I get a notification saying 'There was an error whilst trying to pair your device - Abort.'

[Guy_]

Assuming your Bluetooth on the phone is on? If not turn it on, else.

Try removing the Sense entries from Bluetooth and logging out of the App, then restart both watch and phone.

Login to the Fitbit App and try setting up the watch as for new.

[VickyV.]

Yep - done all of that.

[VickyV.]

The screen is now coming back on and is stuck at 11.43am. then it goes black again and the fitibit logo comes back on.... and repeat over and over again....

[Guy_]

Try changing the clock face in case there is a bug in it that's causing the problem.

[VickyV.]

How do I change the clock face if it won't pair to the app?

[Guy_]

Try swipe left on the watch and click on clocks and you might have another one available.

[VickyV.]

Its stuck on the fitbit logo again.

[Guy_]

Probably best to contact Fitbit Support directly. They may be able to help you.

[VickyV.]

Hahahaha thanks for your help 🙂