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Fitbit sense stuck on the Fitbit Logo

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‎08-19-2022 08:14 - last edited on ‎11-21-2024 05:47 by Fitbit Moderator

‎08-19-2022 08:14 - last edited on ‎11-21-2024 05:47 by Fitbit Moderator

My Fitbit sense hardly one year old is not working. It is stuck on the Fitbit logo. Restarted many time same result, stuck on the Fitbit logo. 

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‎08-19-2022 10:31 - last edited on ‎08-08-2024 10:10 by Fitbit Moderator

‎08-19-2022 10:31 - last edited on ‎08-08-2024 10:10 by Fitbit Moderator

Hi @MadanP - have a look at " stuck on logo" posts in the forums for methods to resolve this.

It's also useful to know what happened to cause it.

You can always chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Author | ch, passion for improvement.

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‎08-19-2022 10:36

In response to Guy_

‎08-19-2022 10:36

Not sure what cause it but I had wear it to swimming before 3 to 4 days when it happened.

I had seen few articles on stuck on logo but it only says to restart which is not helping me. I had called customer care, but after explaining problem to customer care executive call got disconnected and didn't even received call back, i am bit frustrated. I am regular customer of Fitbit from last 5 to 7 years.

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