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Sense won't sync with Android Fitbit app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-16-2021 05:22 - last edited on ‎11-17-2021 12:13 by Fitbit Moderator

‎11-16-2021 05:22 - last edited on ‎11-17-2021 12:13 by Fitbit Moderator

How do i close fitbit app then reopen the cs agent said i needed to but cant find setting all the and the cs agent hung up on me  HELP!

 

Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎11-16-2021 06:39

‎11-16-2021 06:39

Hi @carterd22  you can also just restart the phone. You try that first? I'm sure the hang up was an accident.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎11-17-2021 12:24

In response to Odyssey13

‎11-17-2021 12:24

Hi @carterd22. Welcome to the Community. @Odyssey13 Thanks for stopping by to help our new member.

 

@carterd22 Thanks for letting me know what happened while contacting our Support team. I'm sorry for this experience and this feedback will be passed along so we can keep improving our services.

 

About your question, just go to your phone's settings, tap Apps > Fitbit > Force Stop. Then, open the Fitbit app and try syncing your Sense one more time. If the issue persists, follow the suggestion shared by @Odyssey13 and give a try to the other troubleshooting tips described in this help article.

 

Hope this helps.

Best Answer