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Frozen on dot screen

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‎11-09-2022 09:44

‎11-09-2022 09:44

My sense is frozen on dot screen.  I've tried everything I've seen online about resetting it.  No luck.  Any ideas?

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‎11-09-2022 14:01 - edited ‎11-09-2022 14:01

‎11-09-2022 14:01 - edited ‎11-09-2022 14:01

Welcome to the Fitbit Community forums @AmyCJ ! Thanks for posting your inquiry here and for the time you've taken to look around for answers.

 

Could you please try to provide a screenshot for documentation purposes? Is this the first time you use your Sense?

 

Please confirm that you have followed the steps in this help article to reset your Fitbit Sense: How do I restart my Fitbit device?

 

Have a nice day !

GraceG | French and English Community Moderator, Fitbit


On ne voit bien qu’avec le cœur. L’essentiel est invisible pour les yeux. ♥
Best Answer

‎11-09-2022 16:37

‎11-09-2022 16:37

My watch alternates between the logo and a black screen....Totally useless.....

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‎11-12-2022 14:23

In response to ChantalGrondin

‎11-12-2022 14:23

Hi @ChantalGrondin,

 

I confirmed you have been in contact with with the Support Team. I think you should continue the assistance with they as they can confirm more details with you.

 

Have a nice weekend !

GraceG | French and English Community Moderator, Fitbit


On ne voit bien qu’avec le cœur. L’essentiel est invisible pour les yeux. ♥
Best Answer