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Gasket/membrane on the back of Sense is peeling off

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‎07-21-2021 05:27 - last edited on ‎07-22-2021 10:53 by Fitbit Moderator

‎07-21-2021 05:27 - last edited on ‎07-22-2021 10:53 by Fitbit Moderator

Yesterday I was wiping my Fitbit sense down and noticed the rubber gasket/membrane around the sensor on the back of the watch was peeling off. Is this fixable? Is the watch no longer waterproof?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎07-21-2021 05:28

‎07-21-2021 05:28

I have photos of the issue but I can't seem to post them.

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‎07-21-2021 06:13

‎07-21-2021 06:13

Pictures:

https://imgur.com/a/46Mc9w6

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‎07-22-2021 10:58

In response to SunsetRunner

‎07-22-2021 10:58

Welcome, @SunsetRunner. It's great to see a new face around.

 

Thanks for letting us know about your Sense and for the picture provided. This shouldn't have happened and I'm sorry you've gone through this experience. Given this situation, I'd suggest getting in touch with our Support team so they can evaluate your options and bring you back on track. Please click here to get connected with them via chat or phone.

 

See you around.

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