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Sense Google Pay is not working

Sunday - last edited yesterday by Fitbit Moderator

Sunday - last edited yesterday by Fitbit Moderator

Hello everyone,

I have a Fitbit Sense with Google Pay installed on the watch. I have successfully linked 2 of my credit cards; however, when I tried to pay, the payment terminals did not recognize the watch. I tried switching between my cards to no avail. I tried to pay in multiple locations, but was unsuccessful. I also did some troubleshooting, such as:

  1. Restarting the watch various times
  2. Unlinking the cards on the watch
  3. Removed the PIN, then re-added it

I am unsure which steps to take next, and I do not want to perform a factory reset since it takes time to set up again. The payment terminals also work since cards and even phones, through Google Pay, work without any issue..

 

Moderator edit: updated subject for clarity

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yesterday

yesterday

Hi @Papats! Welcome to the forums!

Thank you for letting us know that you are unable to pay with your Sense. 

It's important to verify that your bank is on the list of authorized Fitbit payment methods. Some banks only accept Visa or MasterCard, for example, so it's important to check.  For a list of supported banks and countries, refer to Banks & Transit Supporting Fitbit Pay™.

Once you are sure that your bank and card are authorized, please confirm with your bank directly that the permissions are active for your cards.
 

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yesterday

In response to MaCrisGBFitbit

yesterday

Hi there! Thanks for getting back to me.

Well, I was not quite sure why it didn't work, as I was successful in adding my cards to the watch. There is no issue with compatibility since my cards are both Visa and support Google Pay. My banks are also authorized to use Google Pay.

When I go to tap it on a payment terminal, nothing happens. The watch does not vibrate at all, and the payment terminal does not receive the payment. I don't know if there is an issue with the NFC on the watch, as I observed that I also have issues with the EDA scan not registering my palm and the ECG app that only counts for a second, then says put my index and thumb finger on the corner of the metal contacts.

Its quite sad that most of the advertised features are not available for me lol

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