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Google assistant not working watch says something went wrong when I try and use it and my hours of s

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‎05-04-2022 03:15

‎05-04-2022 03:15

Hello I have had my fitbit since December and I have contacted customer service several times about about the sleep not registering on the watch. They walked me through resetting it but that has not worked any of The Times I have tried it. And now my Google assistant is not working so I am getting exceedingly frustrated with  It. I love my fitbit but I would love it even more if it was functioning.. is it possible that I have a lemon? Is that something that I can get replaced Please?  I'm sure there is a record of me contacting customer support since the week that I got it. Any help would be really greatly appreciated! Thank you for taking the time to read this!

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‎05-04-2022 05:30

‎05-04-2022 05:30

Have you tried shutting both your phone and Sense off? It may be some hard or soft ware not responding. 

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‎05-04-2022 10:22

In response to Rich_Laue

‎05-04-2022 10:22

Hi @Ctillett.

 

Have you tried setting up the Google assistant again? I've noticed mine needs reconnecting every so often (maybe the authentication keys expire?), perhaps this is the case with yours? 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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