Google assistant not working watch says something went wrong when I try and use it and my hours of s

[Ctillett]

Hello I have had my fitbit since December and I have contacted customer service several times about about the sleep not registering on the watch. They walked me through resetting it but that has not worked any of The Times I have tried it. And now my Google assistant is not working so I am getting exceedingly frustrated with  It. I love my fitbit but I would love it even more if it was functioning.. is it possible that I have a lemon? Is that something that I can get replaced Please?  I'm sure there is a record of me contacting customer support since the week that I got it. Any help would be really greatly appreciated! Thank you for taking the time to read this!

[Rich_Laue]

Have you tried shutting both your phone and Sense off? It may be some hard or soft ware not responding. 

[N8teGee]

Hi @Ctillett.

Have you tried setting up the Google assistant again? I've noticed mine needs reconnecting every so often (maybe the authentication keys expire?), perhaps this is the case with yours?