Have to pair to phone almost daily!

[JuliaR81]

I upgraded from the Versa Lite to the Sense around 6 months ago! At first I loved it but now I have to pair it to my phone again almost every day or remove the device completely and sync it from beginning to end. It’s very time consuming and frustrating! I’m happy I purchased the warranty because I purchased it due to health issues and thought the data would be beneficial but I’m constantly trying to get it to work properly!

[Guy_]

Hi @JuliaR81 - this can happen and is probably something not setup quite right on the phone. 

Something to check that battery saving isn't implemented on the phone to shutdown the Fitbit App or Bluetooth.

Sometimes restarting the phone and watch may improve things.

A simpler process to repair syncing which shouldn't be needed but can be useful

• logout & login of the Fitbit App
• go to the home screen of the phone without closing the app
• click on the sync popup

if that doesn't work remove the "Sense" entry from Bluetooth and do it again

Also see Why won't my Fitbit device sync? 

[JuliaR81]

Sent from Yahoo Mail for iPhone

[JRANZ · Accepted solution]

I had the same issue. I called fitbit and the guy on the phone told me to go into my phone and check for an update. I did this and updated my phone and have not had an issue since. Not sure if this is your problem but may work.