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Health Metrics Tab is there but will not OPEN?

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‎02-21-2021 05:01

‎02-21-2021 05:01

I had no previous problems with Health Metrics tab but now it will not open at all?  I deleted the app on my phone and did everything to troublshoot but it still will not open.  I know I have premium because I get the perks of everything else premium offers.  Any help will be appreciated

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2 REPLIES 2

‎02-21-2021 06:01

‎02-21-2021 06:01

Assuming the tile is there but won't open

 

In Android phone Settings *

Apps

Fitbit

Storage - clear cache [not data]

Force Fitbit shutdown

[though it doesn't seem to fully]

Log back in to the Fitbit app

 

*Quick Shortcut: Press and hold the Fitbit launch icon, then App info [on some phones]

Author | ch, passion for improvement.

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‎02-21-2021 06:03

‎02-21-2021 06:03

@rsh916   You are describing an app issue, not a device issue.  What type of phone do you use, Android or iPhone?  Your post can get moved to a better-suited forum.  If other users have the same issue, it's easier to get Fitbit's attention.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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